When it comes to product-led growth implementation at a product development level, the main factor is what to prioritise at any given point in time. Obviously, onboarding is the key focus for revenue generation, but for feature and product prioritisation any number of options are available.
So far we have covered topics like time to value (TTV), PLG metrics, Moscow analysis methodology and pirate metrics and I shouldn’t forget the HEART framework either. So why should we cover more options?
As those of us that have worked in SaaS know, it often takes a combination of metrics, frameworks and methodologies to get to the desired outcome. It’s with this in mind that I can finally close out my methodologies run on our website content.
Product Feature Prioritisation Frameworks
How to prioritise feature requests is one of the most frequently asked questions in SaaS product development. The product roadmap is often set way in advance and pivoting can feel precarious and in some cases, upset founders so much teams simply refuse to do anything other than what they are told.
Knowing a few more frameworks won’t solve your founders’ problem, but it may help you figure out which frameworks will provide you with the best balance for the upcoming feature or product release.
Rice is a framework adopted by the team at Intercom to rank internal product decisions. Once you’ve scored your features, multiply the Reach, Impact, and Confidence, then divide those up by the Effort, which will result in the features' RICE score. So how does it work?
Consider the number of people that will benefit from or be impacted by your product update or feature release. Ask yourself
- Will it affect daily users?
- Monthly users?
- New users?
- Or those already upgraded to a premium package?
Here your goal is to measure the quantifiable impact felt by your feature changes. To best measure impact, choose a rule by which to rank; be that a sliding scale, or grouping.
An example is 1-10 with 1 least likely and 10 most likely to benefit the user. A good methodology to use here is the HEART methodology mentioned above.
Whilst it’s good to be bullish and confident about your next update or feature release, savvy product owners rely on data at all times. Being overconfident has been the ruin of many a good platform. By capitalising on the data gathered in the previous two areas, you should have a good level of understanding of the next steps.
Ask your team
- Is our projected reach realistic?
- And is our predicted impact justified?
Again, using some kind of numerical scale is good for this, or a percentage.
At this stage, we are focusing on the man-hours put in to achieve the desired effect of the new feature. You’ll gain an understanding of your team’s workflow and quantify how much each member is going to have to contribute. Then align this to your overarching deadline for the project.
Use this approach to govern your overall workflow around product updates and let your team integrate any of the other frameworks to focus on single elements, like the HEART framework for an updated UX.
The Value vs Complexity Method
Using this approach to product feature prioritisation requires your product manager to balance two things:
- Projected revenue
- Benefits for existing customers
- Benefits for new users
- Impact on overall business goals
- Impact on strategic initiatives
Complexity and effort:
- Projected cost
- Man hours for the dev team
- Projected implementation period
- Any operational setbacks
- Projected risk
If you can rank these in a quadrant for effort and value to quickly determine if the value outweighs the complexity then you have a great basis upon which to springboard into what features work and what do not.
High value/low effort
High value/high effort
Projects in this quadrant are your absolute winners.
Galvanise your team around these features to ensure the high projected value can be hit. These are your big bets and large projects.
Low value/low effort
Low value/high effort:
These feature requests are worth doing if larger projects have been completed, but can be left alone.
Forget about it!
Whilst a far more simple method of which to evaluate your product feature prioritisation it is still a valid one.
I really like these two simple frameworks but I am also a big fan of combination frameworks and ultimately results. I’m hoping that the last few articles help you to decide which frameworks suit what part of your project and of course if you need any help, feel free to visit our product marketing services or our product led growth services.