Unlock Customer Success with CHAMPION© On HubSpot

Enables Customer Success teams to retain and expand more accounts through deeper alignment with sales, an optimised online/offline onboarding process and improved customer experience. 

Improve the customer experience. Increase retention. Expand revenue.

In a world where customer success is the new linchpin of sustained business growth, your role has never been more pivotal. You’re navigating the complexities of account retention, striving for seamless onboarding, and relentlessly pursuing the optimum customer experience. 

Introducing CHAMPION© for Customer Success Teams on HubSpot

CHAMPION© is not just a product; it’s a requirement. Tailor-made for Customer Success teams like yours, it promises a journey from retention to expansion, from good to great customer experiences, and from alignment to unison with your sales and marketing teams.

Become A Powerhouse of Customer Experience

Go From Good to Great

  • Tackle Churn Head-On: With CHAMPION©, watch your churn rates plummet as we help transform your customer experience, turning potential exits into staunch advocates using data and health-scored onboarding.
  • Fuel Your Brand: Enhance brand recognition, cut down customer acquisition costs, and contribute to reduced sales cycles and increased revenue.
  • Scale with Confidence: Standardize your CS services with our dedicated playbook and your customer knowledge, ensuring scalability while boosting your team’s motivation and retention.

CHAMPION© is for CS teams that want to be customer champions or that champion the customer. You can be part of a revenue operations team or independently strive for an ever-improved customer experience.

Unprecedented Alignment with Revenue Teams

  • A Single Source of Truth: Break down silos and unite sales, marketing, and CS under the HubSpot Growth Suite’s powerful umbrella. Experience clarity like never before.
  • Know Your Customers Inside Out: With improved insights into customer behaviour, tailor your strategies to not just meet but exceed their expectations.
  • Drive Revenue, Drive Success: Propel your revenue retention to new heights as CS becomes a key player in the revenue strategy with CHAMPION©.

Retention and expansion revenue are now critical requirements for CS, but let's get it straight, customer experience is what keeps customers not fancy sales programs. CHAMPION© marries the experience with the tech and to revenue goals.

Transform CS into a Revenue Hero

  • Redefine Relationships: Shift the perception of CS from transactional problem managers to vital revenue generators. Share data, align goals, and expand accounts with precision.
  • Maximize Lifetime Value: With an aligned CS team, witness a surge in customer lifetime value and revenue per customer.
  • Revolutionize Sales and Marketing: CHAMPION© doesn’t just align CS; it elevates your entire revenue operation, contributing to stellar marketing results and a seamless sales process.

 

Why CHAMPION©? Because Your Success is Our Mission

Our proprietary CHAMPION© framework, powered by the robust HubSpot Growth Suite and enriched with tools like Arrows.to and the ARISE framework, ensures that you have everything you need at your fingertips. 

  • Dedicated CS Playbook: Navigate with confidence using our standardized playbook.
  • Optimized Customer Data View: Understand your customers like never before.
  • Drive Growth, Not Just Retention: With CHAMPION©, expansion is not just possible; it’s inevitable.

Ready to Champion Your Customer Success?

Your journey to stellar customer success, alignment, and revenue growth starts with CHAMPION©. Let’s redefine what’s possible together.

Connect with us today to witness CHAMPION© in action and take the first monumental step toward unparalleled customer success.

What our clients say about us

Paul and the team are not only experts in marketing strategy, the tech sector and HubSpot; they also take great care and ownership of the campaigns they work on. I can highly recommend BIAS as a collaborative, honest and results-driven agency - particularly for fast-growing B2B tech/SaaS businesses.

I found Paul extremely insightful, knowledgeable and also up for challenging many assumptions we'd made along the way. The difference with Paul at BIAS is that not only does he understand the what and why but he also knows the right way to deploy the tech to get the best result. 

I would highly recommend Paul and BIAS to any B2B SaaS organisation looking to optimise their tech approach to CRM and inbound marketing.

We recommend the team at BIAS highly. After deciding that our HubSpot instance and pipeline were no longer fit for purpose, they helped us to completely revolutionise our approach. Rob took the time to listen to our specific requirements and helped create a bespoke setup that included automated repeat tasks, task workflows for our Account Execs and reporting dashboards for easier analysis and optimisation. We now have a solution which is scalable, ready for our next phase of growth and enables our SDRs and AEs to focus on what really matters - driving and converting pipeline.

If you're looking for a trusty HubSpot partner, then get in touch with BIAS.

James Hodgson 300Brains Ray de Silva Jody Leon, VP of Marketing DSMN8
James Hodgson, CEO @ 300Brains UK
Ray de Silva, CCO, HubX Capital
Jody Leon, VP of Marketing, DSMN8

Choose your pathway to growth

Pricing (000's)
CHAMPION
,000
£5
from
CHAMPION Plus
,000
£7
from
CHAMPION Pro
,000
£12
from
Enterprise
POA
£
customised
STRATEGY
Teams 1-5
Teams 1-5
Teams 5+
Customised
TECHNOLOGY
HubSpot Service Hub Pro
Arrows.to
HubSpot Service Hub Enterprise
HubSpot CMS Enterprise for Customer Portals
CUSTOMER
SUCCESS
Guided Onboarding Framework
Customer Success Playbook
Customer Churn Management
Reporting & KPIs
Health Scored in HubSpot
Optimised View of Customer
Product Roadmap Communication Framework
Upsell Framework
Cross-Sell Framework
CHAMPION
,000
£5
from
STRATEGY
Teams 1-5
Teams 1-5
Teams 5+
Customised
TECHNOLOGY
HubSpot Service Hub Pro
Arrows.to
HubSpot Service Hub Enterprise
HubSpot CMS Enterprise for Customer Portals
CUSTOMER
SUCCESS
Guided Onboarding Framework
Customer Success Playbook
Customer Churn Management
Reporting & KPIs
Health Scored in HubSpot
Optimised View of Customer
Product Roadmap Communication Framework
Upsell Framework
Cross-Sell Framework
CHAMPION Plus
,000
£7
from
STRATEGY
Teams 1-5
Teams 1-5
Teams 5+
Customised
TECHNOLOGY
HubSpot Service Hub Pro
Arrows.to
HubSpot Service Hub Enterprise
HubSpot CMS Enterprise for Customer Portals
CUSTOMER
SUCCESS
Guided Onboarding Framework
Customer Success Playbook
Customer Churn Management
Reporting & KPIs
Health Scored in HubSpot
Optimised View of Customer
Product Roadmap Communication Framework
Upsell Framework
Cross-Sell Framework
CHAMPION Pro
,000
£12
from
STRATEGY
Teams 1-5
Teams 1-5
Teams 5+
Customised
TECHNOLOGY
HubSpot Service Hub Pro
Arrows.to
HubSpot Service Hub Enterprise
HubSpot CMS Enterprise for Customer Portals
CUSTOMER
SUCCESS
Guided Onboarding Framework
Customer Success Playbook
Customer Churn Management
Reporting & KPIs
Health Scored in HubSpot
Optimised View of Customer
Product Roadmap Communication Framework
Upsell Framework
Cross-Sell Framework
Enterprise
POA
£
customised
STRATEGY
Teams 1-5
Teams 1-5
Teams 5+
Customised
TECHNOLOGY
HubSpot Service Hub Pro
Arrows.to
HubSpot Service Hub Enterprise
HubSpot CMS Enterprise for Customer Portals
CUSTOMER
SUCCESS
Guided Onboarding Framework
Customer Success Playbook
Customer Churn Management
Reporting & KPIs
Health Scored in HubSpot
Optimised View of Customer
Product Roadmap Communication Framework
Upsell Framework
Cross-Sell Framework