CHAMPION© for Customer success teams on HubSpot
Enables Customer Success teams to retain and expand more accounts through deeper alignment with sales, an optimised online/offline onboarding process and improved customer experience.
Improve the customer experience. Increase retention. Expand revenue.
Our proprietary ARISE© framework enables CS teams to align with sales and marketing teams around a single data source. This drives improved customer experience, expansion of key accounts and reduces the cost of net new business.
How CHAMPION© benefits Customer Success teams
Value Pillar #1
A powerful customer experience
Pain points
Poor customer experience leads to an average 4x churn rate, and limits account expansion opportunities, impacting easy revenue expansion. It detracts from your brand and damages your reputation, increasing the cost of acquisition and extending sales cycles. Finally, non-standardised CS services impact scalability and decrease employee motivation.
Product benefits
- Increased retention rates
- Increased account expansion
- Better brand recognition
- Reduction in costs of marketing
- Reduction in costs of acquiring new customers
- A unified and standardised CS playbook is scalable and improves employee happiness and retention.
Product features
- Dedicated CS playbook
- HubSpot Growth Suite
- Arrows.to*
- ARISE framework
- Optimised data view of the customer
VALUE PILLAR #2
Tighter alignment with revenue teams
Pain Points
A lack of cohesive insight and transparency into customer behaviour leads to misalignment of sales and marketing messaging and a lack of understanding of customer needs. Siloed departments on disparate and disconnected systems impede the ability to scale and impact the customer experience. In this ecosystem, CS needs to contribute to revenue retention successfully.
PRODUCT BENEFITS
- A single view of the customer
- Improved understanding of customer needs and behaviour
- Improved customer experience improves retention rates, increases revenue opportunities and increases customer lifetime value
- CS drives off of revenue-focused KPIs and metrics
PRODUCT FEATURES
- HubSpot Growth Suite
- HubSpot reporting KPIs and Metrics
- Dedicated CS playbook
Value Pillar #3
CS becomes a revenue generator
PAIN POINTS
CS is traditionally seen as a relationship management team and often in a transactional capacity when it can offer more. Many companies see sales as the revenue team and therefore need to allow CS and sales to share data and KPIs, impacting the ability to expand accounts at the right time. This also means sales only periodically try and expand accounts without a direct relationship, effectively a net new sale each time, damaging the customer experience and relationship.
PRODUCT BENEFITS
- Aligned CS teams improve the ability to increase revenue per customer
- Aligned CS teams improve the average lifetime value of a customer
- Aligned CS teams improve the sales process
- Aligned CS teams contribute to improved marketing results
PRODUCT FEATURES
- ARISE Framework
- HubSpot Growth Suite
- Dedicated CS playbook
Choose a pathway to customer retention
CHAMPION
000£5
fromCHAMPION Plus
500£7
fromCHAMPION Pro
000£12
fromEnterprise
POA£
customisedStrategy
Teams 1-5
Teams 1-5
Teams 5 +
Customised
Technology
HubSpot Service Hub Pro
Arrows.to
HubSpot Service Hub Enterprise
HubSpot CMS Enterprise for Customer Portals
Customer Success
Customer Onboarding Framework
Customer Churn Management
Health Scored Onboarding
Product Roadmap Communication Framework
Upsell Framework
Cross-Sell Framework
CHAMPION
£5
fromStrategy
Teams 1-5
Teams 1-5
Teams 5 +
Customised
Technology
HubSpot Service Hub Pro
Arrows.to
HubSpot Service Hub Enterprise
HubSpot CMS Enterprise for Customer Portals
Customer Success
Customer Onboarding Framework
Customer Churn Management
Health Scored Onboarding
Product Roadmap Communication Framework
Upsell Framework
Cross-Sell Framework
CHAMPION Plus
£7
fromStrategy
Teams 1-5
Teams 1-5
Teams 5 +
Customised
Technology
HubSpot Service Hub Pro
Arrows.to
HubSpot Service Hub Enterprise
HubSpot CMS Enterprise for Customer Portals
Customer Success
Customer Onboarding Framework
Customer Churn Management
Health Scored Onboarding
Product Roadmap Communication Framework
Upsell Framework
Cross-Sell Framework
CHAMPION Pro
£12
fromStrategy
Teams 1-5
Teams 1-5
Teams 5 +
Customised
Technology
HubSpot Service Hub Pro
Arrows.to
HubSpot Service Hub Enterprise
HubSpot CMS Enterprise for Customer Portals
Customer Success
Customer Onboarding Framework
Customer Churn Management
Health Scored Onboarding
Product Roadmap Communication Framework
Upsell Framework
Cross-Sell Framework
Enterprise
£
customisedStrategy
Teams 1-5
Teams 1-5
Teams 5 +
Customised
Technology
HubSpot Service Hub Pro
Arrows.to
HubSpot Service Hub Enterprise
HubSpot CMS Enterprise for Customer Portals
Customer Success
Customer Onboarding Framework
Customer Churn Management
Health Scored Onboarding
Product Roadmap Communication Framework
Upsell Framework
Cross-Sell Framework
What our clients say
I wouldn't hesitate to recommend Paul to prospective clients, he's been invaluable to Solace over the years.
I found Paul extremely insightful, knowledgeable and also up for challenging many assumptions we'd made along the way. The difference with Paul at BIAS is that not only does he understand the what and why but he also knows the right way to deploy the tech to get the best result.
I would highly recommend Paul and BIAS to any B2B SaaS organisation looking to optimise their tech approach to CRM and inbound marketing.
